Shipping policy
Shipping Policy
What are the shipping and handling charges?
The charges are as follows:
|
Merchandise Total Before Discounts |
Add* |
|
Up to $30.00 |
$9.99 |
|
$30.01 - $50.00 |
$14.99 |
|
$50.01 - $75.00 |
$19.99 |
|
$75.01 - $100.00 |
$24.99 |
|
$100.01 - $150.00 |
$34.99 |
|
$150.01 - $200.00 |
$39.99 |
|
$200.01 and over |
19% of total |
|
*Exception: Plans, discounted items, or certain promotional products may provide free shipping or may have different shipment charges.” |
Tracking Your Order
Once your order has shipped, you will receive a tracking email within 24 hours. Please allow USPS/UPS up to 48 hours to reflect updates on their tracking page.
Customs, Duties, and Import Taxes
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc
Damages and Missing Orders
If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Insurance Coverage
All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery.
Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 48 hours.
- Phone: 727-412-5490
- Email: sales@tangerinedreamsgrove.com